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Nuntius

Frequently asked questions

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What is Nuntius?

Section titled “What is Nuntius?”

A conversational AI agent for your business: it talks to your customers on your website’s widget, on WhatsApp and on Telegram, answering with information from your own knowledge base, capturing leads, and notifying your team when a person is needed. See Getting started.

Do I need a credit card to try it?

Section titled “Do I need a credit card to try it?”

No. You sign up yourself from the registration screen and go straight in with a full 15-day trial, no card required. See Account sign-up.

Which channels can my agent handle?

Section titled “Which channels can my agent handle?”

WhatsApp Business, Telegram, your website’s widget, and Messenger/Instagram Direct. Phone voice is under development and can’t be turned on yet. See Channels.

How does my customer know they’re talking to an AI?

Section titled “How does my customer know they’re talking to an AI?”

It’s mandatory and can’t be turned off: the widget header always shows the subtitle “AI assistant · replies instantly”, every AI-generated message carries the “AI” label, and on WhatsApp and Telegram the notice arrives as a message at the start of the conversation — on every channel and every supported language (AI Act, Art. 50). See Security and compliance.

Can I take over a conversation myself?

Section titled “Can I take over a conversation myself?”

Yes. Anyone with the Admin or Editor role can press “Take over” on an ongoing conversation; the AI stops answering until you resolve it or hand it back yourself. See Conversations.

What languages is the Platform available in?

Section titled “What languages is the Platform available in?”

Spanish, English and Italian — both the Platform’s own interface and the chat widget, which starts in the language you picked when you signed up.

Where do I ask for help if something isn’t working?

Section titled “Where do I ask for help if something isn’t working?”

From Support, in the sidebar — the channel for asking your provider’s team for help with a platform bug or a configuration question. See Support and on-screen assistant.