When one of your AI agent’s escalation rules fires the “Create ticket” action (Manual 23 · AI agents), the resulting ticket also shows up listed here, in Support, alongside the ones you created yourself — no need to go looking for it anywhere else.
When one of your AI agent’s escalation rules fires the “Create ticket” action (Manual 23 · AI agents), the resulting ticket also shows up listed here, in Support, alongside the ones you created yourself — no need to go looking for it anywhere else.