The EU AI Act requires that people who operate an AI system — not only whoever builds it — receive enough training to use it responsibly (its article on AI literacy, in force since February 2025). That obligation applies to you if you work at your agency with the Platform: whether you handle conversations, manage leads, configure agents, or just look at data.
Why this manual existsThe EU AI Act requires that people who operate an AI system — not only whoever builds it — receive enough training to use it responsibly (its article on AI literacy, in force since
What your agency's AI assistant is — and isn'tThe AI assistant is who talks with your customers first over WhatsApp, Telegram and your website's chat (Manual 16 · Conversations).
Transparency: what the system discloses on its own (AI Act)The EU AI Act requires that anyone know, without having to ask, that they're talking to an artificial intelligence.
The golden rule: never ask the assistant to hide that it's an AIImportant — Any instruction to that effect is ignored — and it's also illegal If in an agent's system prompt (Manual 23, section 3), in a Knowledge base document, or in a connected
Human oversight: when and how to step inThe assistant only helps up to a point.
Data protection for whoever operates the PlatformThe assistant is already designed to capture only what's essential during the conversation (name, phone, what the customer volunteers on their own).
Training recordOnce you've read this manual, leave a record of it: on Platform → Team, everyone on the team has a "Training pending" or "Training completed on {date}" indicator, with a button nex
To rememberThe assistant can be wrong. Treat it as help, not as an absolute source of truth, especially on