The internal widget is the same type of chat window as the public web widget (Manual 06), but configured so that only your team can enter — never a customer or an anonymous visitor. Instead of replying instantly to whoever opens the chat, the first screen asks you to identify yourself with your Platform account’s email and password, plus a two-factor verification code. Once inside, you talk to the assistant with your own role — just as if you’d logged into the web Platform.
What it is and what it's forThe internal widget is the same type of chat window as the public web widget (Manual 06), but configured so that only your team can enter — never a customer or an anonymous visitor
PrerequisitesTo create the internal instance (section 3): Admin role.
Procedure (Admin): create the internal instanceRequirements: Admin role.
Procedure (employee): identifying yourselfRequirements: two-factor verification on (section 2).
Chatting with the assistantWith a session open, you write in the internal widget just like in any chat: the assistant replies with access to whatever corresponds to your real role (Manual 15, section 4; Agen
Logging outRequirements: none in particular.
Common problemsI don't see any field to write a message when I open the widget.