The bell-shaped icon in the top bar is the single place where all your notices arrive, with a counter of the ones you haven’t read yet. Among other things, you’ll find there:
- A handoff to a human, as explained in section 9.
- A ticket assigned to you: the notice takes you straight to the Tickets page with that ticket already open (manual 20 · Tickets).
- A channel alert configured by your administrator.
- A usage or plan alert — for example, when your agency’s AI usage reaches your contracted plan’s limit.
The bell is always active and can’t be turned off. On top of that, each person can choose in their own profile whether those same notices also reach them by email or by WhatsApp, from Settings → Notifications; the bell keeps notifying you regardless, even if you turn off the other two channels.