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Operate

Procedure: see what the customer sends

  1. Open Conversations and go into the conversation.
  2. Attachments appear inside the message bubble: images as a thumbnail (click to view full size or download it), and audio, documents and video as a card with name, size and a download button. Audio includes a player.

Expected result: besides the file, you’ll see the AI’s interpretation right in the thread (the audio’s transcript, the document’s reading) whenever the type allows it.