Your customers can send you images, audio, documents and video over WhatsApp, Telegram and the web chat, and your team can reply with images and documents from the inbox. Before saving anything, the platform validates each file: it checks its size, that the type is allowed, and that the actual content matches what it claims to be (a “PDF” that’s actually something else gets rejected). Optionally, the platform team can also enable an antivirus that scans every file.
What they are and how they protect youYour customers can send you images, audio, documents and video over WhatsApp, Telegram and the web chat, and your team can reply with images and documents from the inbox.
Procedure: enable attachments on a channelRequirements: administrator role.
Procedure: see what the customer sendsOpen Conversations and go into the conversation.
Procedure: reply with a fileRequirements: having control of the conversation (the "Take control" button — with the AI in charge the composer is disabled, same as for text).
When a file gets rejectedIf the file doesn't pass validation, whoever sent it gets a clear error and nothing is saved.