Requirements: Admin role.
- Go into Channels and find the “Web Widget” group (Manual 24).
- Create a new instance with “Add channel”, or choose an already-existing one you want to turn internal.
- On that instance’s record, turn on the “Internal widget (your team only)” toggle.
- Optional: in “Session duration (minutes)”, set how long an employee’s session lasts with no activity before they have to identify themselves again (between 5 and 1440 minutes/24 hours). Empty = the Platform’s default value.
Warning — Once internal, it stops serving the public
As soon as you turn on the toggle, that specific instance stops replying as a public widget — any visitor who reaches its link/snippet sees the configuration error, never the internal chat. If that instance was already serving customers, create a new instance for internal use instead of converting the one already in production facing the public.
Result: that specific instance’s snippet/link now only serves the internal widget — it’s the same URL/token you already had or that you copy from its record (Manual 06); embed it wherever your team is going to use it (an intranet, an internal page…).