**Requirements:** Admin role. 1. Go into **Channels** and find the **"Web Widget"** group (Manual 24). 2. Create a new instance with **"Add channel"**, or choose an already-existing one you want to turn internal. 3. On that instance's record, turn on the **"Internal widget (your team only)"** toggle. 4. Optional: in **"Session duration (minutes)"**, set how long an employee's session lasts with no activity before they have to identify themselves again (between 5 and 1440 minutes/24 hours). Empty = the Platform's default value. > **Warning — Once internal, it stops serving the public** > > As soon as you turn on the toggle, that specific instance **stops replying as a public widget** — any > visitor who reaches its link/snippet sees the configuration error, never the internal chat. If that > instance was already serving customers, create a **new instance** for internal use instead of converting > the one already in production facing the public. **Result:** that specific instance's snippet/link now only serves the internal widget — it's the same URL/token you already had or that you copy from its record (Manual 06); embed it wherever your team is going to use it (an intranet, an internal page…).