Channel-linked access links your personal WhatsApp or Telegram (yours, as an employee) to your Platform account. Once linked and with a session open, you can write directly to the business’s connected number/bot and the system recognizes you as yourself — with your real role —, instead of treating you as just another customer writing on that channel.
What it is and what it allowsChannel-linked access links your personal WhatsApp or Telegram (yours, as an employee) to your Platform account.
Prerequisite: two-factor verification onYou can only link a channel if your own account has two-factor verification (TOTP) turned on with an authenticator app (Google Authenticator, Authy…) — it's an unavoidable requirem
Procedure: link WhatsAppRequirements: two-factor verification on (section 2).
Procedure: link TelegramRequirements: two-factor verification on (section 2).
What happens on the channel itselfThis step happens outside the web Platform, inside your WhatsApp or Telegram app — the behavior is exact and verified against the system's code:
The session: a rolling 30 minutesLinking the channel doesn't leave you with permanent access: every time you send the valid code, a 30-minute session opens.
What you can and can't do within the sessionWith the session active, the chat recognizes you with your real role — the same permissions you have when logging into the web Platform (Manual 15, section 4): a viewer can only vi
Unlinking (yourself)Requirements: none in particular.
Unlinking (the admin, from Team)Requirements: Admin role.
Security notices by emailEvery time a channel is linked or unlinked (whether you do it or an admin does it on your behalf), the Platform sends a notice to your account email:
Common problemsThe "Link" buttons are disabled.