An Email channel is a channel like any other for every purpose: it uses exactly the same procedures from Manual 24 · Channels for these three actions, available on the card itself:
- Assigned agent: which AI agent handles this mailbox (Manual 24, section 9).
- Owners: who on the team gets notified if the mailbox goes into error (section 13) or if a conversation on this channel escalates (Manual 24, section 10).
- Allow attachments: turns on or off whether the channel accepts images, audio and documents attached to emails (Manual 24, section 11; Manual 13 · Attachments for the full detail).
None of this is any different for Email: only the conversation’s own connector changes.