When a customer asks for an appointment during a conversation over WhatsApp, Telegram or the web chat, the AI agent uses exactly the same slot engine described in section 4: it checks the business hours, the calendar parameters, each employee’s personal availability and their real Google Calendar occupancy if they have one connected, and only offers the customer times that are truly free.
If the customer confirms one of the offered slots, the AI books the appointment directly, without anyone on your team having to step in: the appointment shows up on this screen with AI source and Scheduled status, assigned to the corresponding employee. At no point does the AI reveal the calendar’s contents — it doesn’t say which appointments exist or with whom, it only negotiates free slots.