The Email channel connects a real mailbox from your business — the one you already use today to help
customers, for example support@your-business.com — with your AI agent. Once connected, the agent
reads the emails that arrive at that mailbox and replies from the same address, just like someone on
your team would: a customer who writes to you by email never notices there’s a step in between, except for
the transparency notice the law requires (section 9).
What the Email channel isThe Email channel connects a real mailbox from your business — the one you already use today to help customers, for example support@your-business.com — with your AI agent.
The Channels screen: the Email sectionJust like WhatsApp or Telegram, Email has its own section on Channels, with a card for every mailbox you connect.
Procedure: create an Email channelRequirements: administrator role.
The connection formTap Connect on the mailbox's card to open the Email panel, with the full form.
Help by common providerThe form itself includes, by expanding "Help by common provider", a cheat sheet with the details of the most common providers — it's just help information: you still fill in the sa
Procedure: test the connection (mandatory)Unlike other forms on the Platform, here you can't save without testing first: the Save and connect button stays disabled until a test with the form's current data succeeds on both
Procedure: save and connectRequirements: administrator role; a successful connection test with the form's current data (section 6).
Agent, owners and attachmentsAn Email channel is a channel like any other for every purpose: it uses exactly the same procedures from Manual 24 · Channels for these three actions, available on the card itself:
How it works under the hood, in briefYou don't need to understand the technical details to use the channel, but it's worth knowing what it actually does for you:
The operator replies from ConversationsAn email that arrives through this channel shows up in your Conversations inbox just like a WhatsApp or a Telegram one: you can read it, take control and reply from there.
Reconfiguring credentialsIf you change the mailbox's password with your mail provider, or need to adjust any other connection detail, use Reconfigure credentials on the panel of an already-connected channe
Disconnecting and deleting an Email channelSame pattern as any other channel (Manual 24, section 3):
Statuses and errorsWhen a connected mailbox goes into Error (for example, because you changed the password with your provider without updating it here), this happens automatically, with nothing for y
Frequently asked questionsCan I connect several mailboxes at once?