The EU AI Act requires that people who operate an AI system — not only whoever builds it — receive enough training to use it responsibly (its article on AI literacy, in force since February 2025). That obligation applies to you if you work at your agency with the Platform: whether you handle conversations, manage leads, configure agents, or just look at data.
This manual brings together, in one place, what you need to know to meet that obligation: the AI assistant’s real limits, what it discloses to your customers by law, when you must step in personally, and how to handle the personal data that passes through your hands. It doesn’t repeat the operational detail of other manuals — it links to them where relevant.
Note — Who should read it
Everyone with access to your agency’s Platform, whatever their role — Admin, Editor or Read-only. Your provider’s internal team has its own version of this manual, Manual 36 · Staff · Training the team on the AI system.