Everything in this manual lives in Settings → Billing, inside your agency’s Platform. Only the Administrator role sees this tab — Editor and Read-only don’t have it available in the Settings menu, even though they keep seeing the rest of the application normally.
What this screen is and who sees itEverything in this manual lives in Settings → Billing, inside your agency's Platform.
Procedure: view your plan and change itBilling's top card is your Current plan: it shows the plan's name (Starter €99/month, Pro €249/month or Enterprise €599/month), the features it includes as chips (for example "Unli
Procedure: manage payment and cancel your subscriptionThe platform never sees or stores your saved card: it lives entirely in Stripe.
Period usage: what each bar measuresBelow the plan, the Period usage panel shows progress-bar meters for the current calendar month (from day 1 to the last day of the month — not your Stripe billing cycle, which can
What happens at 80% and 100% of each quotaAt 80% of AI Tokens you get a real notice: a bell inside the app (it takes you straight to this screen) and an email to your agency's administrators.
Procedure: request a token extensionIf you reach 100% of AI Tokens before the month ends and need the AI to keep helping, the route is to request a one-off extension from your provider's team — it isn't self-service,
Procedure: consumption credit and top-upsConsumption credit is an internal wallet from your provider, separate from your subscription: it covers only conversations above your plan (the Messages axis from section 5 — AI to
Invoices: statuses and downloadsThe Invoice history, at the bottom of Settings → Billing, lists every invoice with its number, date, status and amount (always in your contract's currency, section 1) — your curren
Subscription statuses and their noticesYour subscription is always in one of these 7 statuses.