Can I connect more than one Shopify store? Not in this version: each tenant has a single Shopify connection at a time (the “principal” one, Connections tab).
The domain isn’t valid — what message will I see?
If the domain doesn’t have the right format or the store doesn’t respond, both when connecting and when testing the connection you’ll see “The token isn’t valid; check it and try again” (code INTEGRATION_CREDENTIAL_INVALID). Check the domain in your Shopify panel and repeat section 4.
Shopify isn’t responding — what message will I see?
If Shopify has a temporary incident, you’ll see “The provider isn’t available right now. Try again later” (code INTEGRATION_PROVIDER_UNAVAILABLE) — it’s not a problem with your store, try again in a few minutes.
Can the agent complete the checkout on its own? No. The agent prepares the cart and shares your store’s payment link — the actual charge always happens on Shopify’s page, with your own payment methods configured there.
Why don’t I see the Shopify card? Shopify only appears by default for businesses with a store (e-commerce); if your vertical doesn’t show it, contact your provider’s support (Manual 28).