Connecting MailChimp doesn’t activate anything on its own: both panel actions and agent tools are born off — the same “nothing on by default” principle that governs the rest of your agents’ resources.
From the MailChimp card, already Connected, click Detail to open its record. You’ll see four tabs — Resources (MailChimp has no additional resources to configure here, so this tab stays empty), Agent, Connections (the “principal” connection, the only one for this integration) and Status (section 6).
On the Agent tab you’ll find two independent lists:
| Panel action | What it does |
|---|---|
| Lead → contact | Creates or updates a contact in the MailChimp audiences you’ve activated whenever a new lead comes in. |
| Event → transactional email | Sends a transactional email with a preconfigured Mandrill template when an event occurs (lead captured, appointment confirmed). Requires a configured Mandrill key. |
And the list of AI agent tools, with the four operations the agent can invoke (section 7) — each with a button to uncheck it if you don’t want the agent to use it, and a “Manage in Agent control” link that leads to the screen where it’s decided, per tool, whether it’s Internal (only your team uses it from chat) or Both (your end customers also use it) — Manual 52 · Agent control and permissions covers that screen in detail. By default, “Create or update a marketing contact” is Both (same criterion as Brevo’s upsert_contact, honest dedupe by email); the other three (searches and looking up tags) are Internal — the agent uses them, but doesn’t tell the customer about it.
The “What can MailChimp do” button (the i icon) on the card itself shows this same summary — panel actions and agent tools, with their activated/deactivated status — without needing to connect yet: it’s a way to see beforehand, before pasting any key, exactly what this integration would do.
Once connected, the Agent tab of the detail shows the same lists, now with checkboxes to activate/deactivate and a Save button for each. The example below uses Google Sheets (already connected in this test tenant) to show what that tab really looks like once there’s a connection — with MailChimp connected you’ll see the same layout, with MailChimp’s own actions and tools described above.
