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Testing the connection

With Zoho CRM already connected, the detail’s Status tab includes a Test connection button that checks, on the spot, that the saved token is still valid against Zoho’s real API.

Requirements: Admin role.

  1. Open Zoho CRM’s Detail and go to the Status tab.
  2. Click Test connection.

Result: “Connection successful” if the token is still valid, or “Couldn’t connect: [reason]” if the token was revoked or the data center stopped matching (section 8). Unlike the authorization code (which expires in minutes), the token saved after connecting renews itself — you don’t need to repeat section 3 unless you revoke access from your own Zoho account.

The example below uses Google Sheets again — with Zoho CRM connected, the same “Status” tab shows the “Test connection” and “Disconnect” buttons.

Status tab of a connected integration's detail (Google Sheets, used here as an example of the mechanism) with the Test connection and Disconnect buttons
Status tab of a connected integration's detail (Google Sheets, used here as an example of the mechanism) with the Test connection and Disconnect buttons