With the tools activated (section 5), your agent can look up and update contacts in Brevo while chatting. A real conversation example:
Note — Example — not duplicating a contact
A customer writes in giving their email. The agent uses “Search contacts” to see if a contact with that email already exists in Brevo; if it exists, it uses “Look up a contact’s data” to see its current attributes before deciding whether it needs updating — it never duplicates an existing contact.
Brevo doesn’t have its own piece in the flow builder today (unlike pieces such as “Email (read)”, Manual 61): its tools are available to any agent with access, within a normal conversation, not as a step in a multi-step flow.
Warning — The agent respects Brevo’s limits for you
Brevo limits how many requests it can receive per second. If that limit is ever reached, the agent tells the customer to try again in a moment — it never shows a technical error or leaves the conversation unanswered.