With the tools activated (section 5), your agent can look up and update contacts in MailChimp while chatting. A real conversation example:
Note — Example: don’t duplicate a contact
A customer writes giving their email. The agent uses “Search contacts” to see whether a contact with that email already exists in some MailChimp audience; if it exists, it uses “Look up a contact’s data” to see its current tags and attributes before deciding whether it needs updating — never duplicating an existing contact.
MailChimp doesn’t have its own piece in the flow builder today (unlike pieces such as “Email (read)”, Manual 61): its tools are available to any agent with access, within a normal conversation, not as a step in a multi-step flow.
Notice — The agent respects MailChimp’s limits for you
MailChimp limits how many simultaneous connections and requests it can receive. If that limit is ever reached, the agent tells the customer to try again in a moment — never showing a technical error or leaving the conversation unanswered.