Can I connect more than one Zoho account? Not in this version: each tenant has a single Zoho CRM connection at a time (the “principal” one, Connections tab).
My authorization code expired halfway through the form — what do I do? Go back to section 3, Generate Code tab of your Self Client in Zoho, and generate a new one — the Client ID and Client Secret are still valid, only the code expires.
The token stopped working — what message will I see?
If the token is invalid or was revoked in Zoho, both when connecting and on “Test connection” you’ll see “The token isn’t valid; check it and try again” (code INTEGRATION_CREDENTIAL_INVALID). Repeat section 3 from the start (a new authorization code) and section 4.
Zoho isn’t responding — what message will I see?
If Zoho has a one-off incident, you’ll see “The provider isn’t available right now. Try again later” (code INTEGRATION_PROVIDER_UNAVAILABLE) — it’s not a problem with your credential, try again in a few minutes.
I picked the wrong data center — what happens? If the Data Center you chose doesn’t match your real Zoho account, the connection fails (the API domain the Platform calls would be the wrong one). Check the real data center in the URL you normally use to enter your Zoho CRM account and repeat section 4 with the correct value.
Can the agent delete contacts or deals in Zoho? No. The agent’s tools (section 7) only search, create and update — they never delete anything in your Zoho.