At rest, the orb is a circular button with a microphone icon, fixed in a corner of your site. Pressing it opens a small panel with your business's name, the permanent AI notice (section 5) and, depending on where the call is, one of these states — a closed vocabulary, with no invented or in-between states: | State | What the visitor sees | | --- | --- | | Idle | Just the orb, no panel open. | | Requesting microphone | "Requesting microphone access…" — while the browser asks for permission. | | Connecting | "Connecting…" — the call's room is being prepared. | | Listening / Thinking / Speaking | An animated mini-orb (based on the real audio level, never simulated) with the text "Listening…", "Thinking…" or "Speaking…", captions (section 4), and the mute and hang up buttons. | | Call ended | "Call ended" (or a specific reason if the server confirms it — section 6). | | Error | An honest message based on the cause (section 3.1) and a "Retry" button. | > **Note — States verified so far** > > Idle, Requesting microphone, Connecting, honest closure (section 3.1) and error with Retry are > verified and captured in a real environment. "Listening", "Thinking" and "Speaking" — and the > captions from section 4 — depend on real audio (speech recognition and response) being active; > their captures are completed once verified with audio. Pressing **Esc** with the panel open closes it the same as the close button in the header — it hangs up the call if one was in progress (section 6, full accessibility in section 7). ## 3.1. No microphone, out of plan, or a real error The orb never simulates that voice works when it doesn't: - **The visitor denies microphone permission**: the panel shows "We couldn't access your microphone. Check your browser permissions and try again." next to "Retry" and, where it applies, the link or alternative contact from section 5. - **Your channel is out of plan, out of minutes, or paused** (Manual 62 · Plan capabilities and limits): the orb stays visible but disabled, with the neutral message "Voice not available right now / Try again later." — never an internal reason or plan data. - **A technical failure starting or keeping the call**: "The call couldn't start. Try again in a few seconds." or "The call connection was lost. Try again.", both with "Retry". - **The browser doesn't support voice** (very uncommon): "Voice isn't available in this browser."