When the ticket comes from a task you're already handling on a lead or a conversation, there's no need to search for the contact by hand: the platform links it for you. **Requirements:** Admin or Editor role. 1. **From a lead's record**: in the **Tickets** section of the lead's drawer, tap **"Create ticket"**. It's automatically linked to the lead and its contact — you don't choose anything else (manual 17 · Leads). 2. **From a conversation**: in the inbox's right panel, tap **"Create ticket"**. It's linked to that conversation; if it already has a lead or contact associated, the system fills them in on its own (manual 16 · Conversations). **Result:** in both cases, the creation modal shows **"Will be linked to: …"** instead of the contact selector — you only type the Subject and, optionally, "Assign to" and the initial comment. The resulting ticket can end up showing up to three source chips at once: **Contact**, **Lead** and **Conversation**, when all three are related. The same lead or the same conversation can accumulate **several tickets** over time — each pending task is a separate ticket, even if they share the same source.