**Requirements:** none in particular — available to all three roles. 1. Go into **Tickets**, in the sidebar. It brings together all of your agency's internal tickets in a single list, without having to go into each contact separately. 2. Filter by **status** with the **"All statuses"** dropdown: **Open**, **In progress** or **Closed**. 3. Filter by **assignee** with the second dropdown (**"All"**): **Mine** or **Unassigned**. **What the table shows**, by column: - **Subject** — the ticket's title. - **Source** — one or more chips: **"Contact"**, **"Lead"**, **"Conversation"**, depending on where it comes from. Tap any chip to go straight to that record (the contact, the lead or the conversation) without going through the ticket. - **Status** — Open, In progress or Closed, with a distinctive color. - **Assigned** — the responsible colleague, or "Unassigned". - **Updated** — date and time of the last change.