The **Leads** screen brings together the pipeline of contacts (leads) your agency accumulates: the ones the AI captures on its own on any channel — WhatsApp, Telegram or the web chat — and the ones your team registers by hand from a call, a portal, or an in-person visit (manual creation, see section 8). They all share the same funnel and the same follow-up from when they arrive until they close, won or lost. It has **two views**, with a selector at the top right of the screen: the **Board** (kanban, the default view) and the **List** (the classic table). Choose whichever you prefer: your browser remembers which one you used last, so next time you go into Leads that same view will still be open. If your agency doesn't have any leads captured yet, the screen says so directly: they'll show up as soon as the AI talks with a customer on any channel, or as soon as you register the first one by hand yourself.