When you open a conversation that was handed off, a notice shows up right above the messages: "Handed off: [source assistant] → [destination assistant] · [reason]". It's purely informational — the conversation is still viewed and replied to exactly the same. If a conversation has been handed off more than once, a **"View history"** link also shows up next to the notice, with the full chain in order. > **Important — The customer never notices** > > There's no transition message or notice to the customer when a handoff happens — it's still the same > thread, the same channel, the same number. The notice here is exclusive to the inbox, for your team.