import { CardGrid, LinkCard } from '@astrojs/starlight/components';

If you have several assistants — one for sales, another for support, another for capturing leads… —
**handoff** lets one pass the conversation to another when the topic goes beyond its scope. For example: a
customer writes to the sales assistant asking about the warranty on something they already bought — the
sales assistant recognizes that's the after-sales team's business and hands the conversation off to the
right assistant, **with no need for the customer to repeat anything or notice the switch**.

<CardGrid>
  <LinkCard
    title="What handoff is and what it's for"
    description="If you have several assistants — one for sales, another for support, another for capturing leads… — handoff lets one pass the conversation to another when the topic goes beyond its"
    href="/en/guides/derivacion-agentes/01-que-es-la-derivacion-y-para-que-sirve/"
  />
  <LinkCard
    title="Configuring allowed destinations and rules"
    description="Go into AI agents, choose the assistant you want to be able to hand off (the source) and scroll down to the bottom of its record, to the &quot;Handoff&quot; section."
    href="/en/guides/derivacion-agentes/02-configurar-destinos-permitidos-y-reglas/"
  />
  <LinkCard
    title="What the operator sees in the inbox"
    description="When you open a conversation that was handed off, a notice shows up right above the messages: &quot;Handed off: [source assistant] → [destination assistant] · [reason]&quot;."
    href="/en/guides/derivacion-agentes/03-que-ve-el-operador-en-el-inbox/"
  />
  <LinkCard
    title="Step-by-step case: Sales automatically hands off to Support"
    description="Let's configure an agency's sales assistant to pass the conversation to the support assistant as soon as the customer mentions an after-sales topic, and see the full result: what t"
    href="/en/guides/derivacion-agentes/04-caso-paso-a-paso-el-comercial-deriva-automaticamente-al-de-soporte/"
  />
  <LinkCard
    title="Frequently asked questions"
    description="Can I hand off to an assistant from another agency or another tenant?"
    href="/en/guides/derivacion-agentes/05-preguntas-frecuentes/"
  />
</CardGrid>