import { CardGrid, LinkCard } from '@astrojs/starlight/components';

**Conversations** is the inbox where you see and handle every one of your agency's chats, whatever channel
they come from — WhatsApp, Telegram or your website's widget (channels are activated and configured
separately, see **manual 24 · Channels**). The screen is always organized in **three columns**: the
conversation list on the left, the open conversation in the center, and the customer's record on the right.

<CardGrid>
  <LinkCard
    title="What the inbox is and how it's organized"
    description="Conversations is the inbox where you see and handle every one of your agency's chats, whatever channel they come from — WhatsApp, Telegram or your website's widget (channels are ac"
    href="/en/guides/conversaciones/01-que-es-el-inbox-y-como-se-organiza/"
  />
  <LinkCard
    title="Procedure: read and filter the conversation list"
    description="Requirements: none in particular — available to all three roles."
    href="/en/guides/conversaciones/02-procedimiento-leer-y-filtrar-la-lista-de-conversaciones/"
  />
  <LinkCard
    title="Procedure: open a conversation and read the thread"
    description="Tap a card in the list to open it in the center column."
    href="/en/guides/conversaciones/03-procedimiento-abrir-una-conversacion-y-leer-el-hilo/"
  />
  <LinkCard
    title="Procedure: take control of a conversation"
    description="While the AI is handling it (or it's QUEUED), the message box shows disabled and the screen itself tells you: &quot;The AI is handling this conversation."
    href="/en/guides/conversaciones/04-procedimiento-tomar-el-control-de-una-conversacion/"
  />
  <LinkCard
    title="Procedure: hand the conversation back to the AI"
    description="Sometimes you take control and, without needing to close the case, you'd rather have the AI continue the conversation."
    href="/en/guides/conversaciones/05-procedimiento-devolver-la-conversacion-a-la-ia/"
  />
  <LinkCard
    title="Procedure: reply as a human"
    description="Requirements: having taken control of the conversation (section 4) — the composer only enables in HUMAN mode."
    href="/en/guides/conversaciones/06-procedimiento-responder-como-humano/"
  />
  <LinkCard
    title="Attachments: photos, audio and documents"
    description="If the channel has them enabled, you can receive images, audio, documents and video from your customers directly in the thread, and reply with images or documents too from the same"
    href="/en/guides/conversaciones/07-adjuntos-fotos-audios-y-documentos/"
  />
  <LinkCard
    title="Procedure: resolve a conversation"
    description="Once it no longer needs follow-up, close it."
    href="/en/guides/conversaciones/08-procedimiento-resolver-una-conversacion/"
  />
  <LinkCard
    title="Escalation: when the AI hands off to a person"
    description="Sometimes the AI needs a member of your team to step in: because the customer explicitly asks for it (&quot;I want to talk to a person&quot;, and similar phrasing), or because an escalation "
    href="/en/guides/conversaciones/09-la-escalacion-cuando-la-ia-deriva-a-una-persona/"
  />
  <LinkCard
    title="The bell: where your notices arrive"
    description="The bell-shaped icon in the top bar is the single place where all your notices arrive, with a counter of the ones you haven't read yet."
    href="/en/guides/conversaciones/10-la-campana-donde-llegan-tus-avisos/"
  />
  <LinkCard
    title="Quick actions: appointment, ticket and lead from the conversation"
    description="The conversation's right panel doesn't only show the customer's record (section 3): it also gathers shortcuts so you don't have to leave the inbox when the conversation turns into "
    href="/en/guides/conversaciones/11-acciones-rapidas-cita-ticket-y-lead-desde-la-conversacion/"
  />
  <LinkCard
    title="Procedure: block an abusive sender (and unblock them)"
    description="When a customer writes with spam, insults or an attempted scam, your team doesn't need to keep replying and the AI doesn't need to keep spending turns on them: you can block the "
    href="/en/guides/conversaciones/12-procedimiento-bloquear-a-un-remitente-abusivo-y-desbloquearlo/"
  />
</CardGrid>