Go into **Settings → Agent control**. The screen lists **everything** your assistant can potentially do, grouped by source — base tools, each connected integration, your own MCP servers if you have any, document templates, and a summary of your knowledge base — and, next to each item, its **audience**: - Internal: only your team can use it or see it. - Both: your customers and the people talking to the assistant can use it too. If the list grows (more than 8 items), a search-by-name box shows up. Each group can be collapsed or expanded by tapping its title.  ## 2.1 Changing an item's audience Tap the toggle on the row you want to adjust: - **Restricting** (from "Both" to "Internal") is always available — there's never a reason the Platform would stop you. - **Widening** (from "Internal" to "Both") is only available if the item itself allows it. Some sensitive items (for example, checking a payment's status) can't be offered to a customer yet — the toggle shows disabled, with the reason on hover or for a screen reader. As soon as you change it, it's saved — there's no separate "Save" button, and the effect is immediate: your assistant stops (or starts) being able to use that item with customers on the very next message, with no delay. > **Warning — An item you adjusted stays marked** > > When you change an item away from its default value, the row shows "Adjusted by you" and a **"Revert to > recommended"** button — tapping it, that item goes back exactly to the value the Platform defaults to > (this ALWAYS works, even if the item can't be "Widened" directly with the toggle: it's the only way back > for those cases). ## 2.2 What isn't adjusted from here **Document templates** show up on this screen in read-only mode — their audience is changed from their own record, in **Documents** (a direct link from the group itself). Your **knowledge base**'s summary isn't edited here either: it counts how many documents are of each type based on how you tagged them when uploading (Manual 18).