Even though they sit next to each other in the sidebar, **Knowledge base** and **Documents** solve different problems and shouldn't be confused: - **Knowledge base** is what the AI **knows**: the files you upload for the agent to consult when answering your customers. The screen itself sums up the most important rule: **the AI only knows what's here, and each agent only uses what's assigned to it** — the distribution by tags is explained in section 3. - **Documents** is what the platform **generates**: templates (a booking sheet, a contract…) that the AI fills in with data from each conversation, and the list of documents already created from them. In other words: you upload a PDF with your rental terms to the **Knowledge base** so the AI can answer questions about them; and you use **Documents** so that, at the end of a conversation, the AI generates and delivers a booking sheet already filled in with that specific customer's data.