import { CardGrid, LinkCard } from '@astrojs/starlight/components';

Go into **Channels**, in the sidebar. That's where you define where your agent talks with your customers.
The screen groups cards by type — **WhatsApp**, **Telegram**, **Web Widget**, **Messenger** /
**Instagram Direct**, **Copilot Assistant** (section 12) and **Phone Voice** — and each card shows its
status and, if connected, today's messages and its configuration data.

Every channel type has its own **counter of how many instances you can have** ("N of M", or
"unlimited" if your plan doesn't cap it), next to the "Add channel" button — **Manual 62 · Plan
capabilities and limits** explains that counter in detail, what happens when you hit the limit, and
what it means for a channel to go "out of plan" after a plan change.

<CardGrid>
  <LinkCard
    title="The Channels screen"
    description="Go into Channels, in the sidebar."
    href="/en/guides/canales/01-la-pantalla-de-canales/"
  />
  <LinkCard
    title="Cross-cutting: several channels of the same type (multi-channel)"
    description="You can have several channels of the same type at once — for example two WhatsApp numbers (&quot;Sales&quot; and &quot;Support&quot;) or one widget for your main site and another for a different landi"
    href="/en/guides/canales/02-transversal-varios-canales-del-mismo-tipo-multicanal/"
  />
  <LinkCard
    title="Procedure: add, rename and delete a channel"
    description="The Add channel button, in the screen's header, is your starting point for setting up as many WhatsApp numbers, Telegram bots or widgets as your agency needs."
    href="/en/guides/canales/03-procedimiento-anadir-renombrar-y-borrar-un-canal/"
  />
  <LinkCard
    title="Procedure: connect WhatsApp Business"
    description="Connecting WhatsApp is a flow hosted by Meta, not the platform's own form: tapping Connect takes you out of the Platform to Meta's registration and brings you back already linked."
    href="/en/guides/canales/04-procedimiento-conectar-whatsapp-business/"
  />
  <LinkCard
    title="Procedure: connect Telegram"
    description="Telegram connects with a bot token created with Telegram's BotFather — the Telegram bot that lets you create bots by chatting with it."
    href="/en/guides/canales/05-procedimiento-conectar-telegram/"
  />
  <LinkCard
    title="The web chat (Web Widget)"
    description="It's the chat embedded on your own site."
    href="/en/guides/canales/06-el-chat-web-widget-web/"
  />
  <LinkCard
    title="Messenger and Instagram Direct"
    description="The Facebook Messenger and Instagram direct messages channels work like the rest: tap &quot;Add channel&quot; (section 3), choose the type, name it, and connect the page or account from its "
    href="/en/guides/canales/07-messenger-e-instagram-directo/"
  />
  <LinkCard
    title="Voice"
    description="The Voice channel activates a voice assistant for your business: a floating orb you can embed on your site, and, inside the web chat itself, a &quot;Call&quot; button so a visitor can talk in"
    href="/en/guides/canales/08-voz/"
  />
  <LinkCard
    title="Procedure: assign a channel's agent"
    description="Every instance — every card — has its own Assigned agent selector, with your agency's agent catalog (on Web Widget, WhatsApp, Telegram and Messenger/Instagram; not on Voice, which "
    href="/en/guides/canales/09-procedimiento-asignar-el-agente-de-un-canal/"
  />
  <LinkCard
    title="Procedure: owners per channel and their alerts"
    description="Every instance also has its own Owners section: who on the team gets notified when a conversation from THAT channel escalates (an escalation rule with the &quot;Hand off to human&quot; or &quot;N"
    href="/en/guides/canales/10-procedimiento-responsables-por-canal-y-sus-alertas/"
  />
  <LinkCard
    title="Procedure: turn on &quot;Allow attachments&quot; on a channel"
    description="By default, no channel accepts incoming files or lets you reply with them."
    href="/en/guides/canales/11-procedimiento-activar-permitir-adjuntos-en-un-canal/"
  />
  <LinkCard
    title="Copilot Assistant: a channel for your own tool"
    description="Copilot Assistant is one more channel type, with its own card and its own &quot;N of M&quot; counter — but instead of talking to your customers, you install it in a tool of YOUR OWN (your…"
    href="/en/guides/canales/12-asistente-copiloto-un-canal-para-tu-propia-herramienta/"
  />
  <LinkCard
    title="Blocked senders"
    description="At the bottom of the Channels screen, below every channel-type card, there's a separate section: &quot;Blocked senders&quot;."
    href="/en/guides/canales/13-remitentes-bloqueados/"
  />
</CardGrid>