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**Requirements:** administrator role.

1. Go into **Channels** and tap **Add channel**.
2. In the **Channel type** dropdown, choose **Email**.
3. Type a **name** that sets this mailbox apart from the rest — for example "Support mailbox" — it's
   required.
4. Tap **Create channel**.

**Result:** the instance shows up immediately as a new card, in **Disconnected** status. Unlike WhatsApp or
Telegram, no external wizard opens: tap **Connect** on the card itself to open the connection form (section
4).