Define your agency's schedule. This schedule feeds two things: the "outside hours" notice on your website's widget, and the **Calendar**'s (Manual 19 · Calendar) available-slots engine for offering and creating appointments. **Requirements:** Admin role. 1. Go into **Settings → Business hours**. 2. For each day of the week, turn the **Open / Closed** toggle on or off. 3. On open days, adjust the start and end **time range**. 4. Type the **outside-hours message** — the text whoever writes to you over chat will see while the business is closed; if you leave it empty, the chat doesn't show any customized outside-hours message. 5. Tap **Save changes**. **Result:** the widget starts showing your outside-hours message when applicable, and the Calendar stops offering slots outside your business hours. > **Note — Your personal calendar is separate** > > This schedule is agency-wide. Each specific person's availability — which days they work and with which > calendar provider, including the Google Calendar connection — is managed by each person from their own > **Settings → My calendar**, not from here: full detail is in **Manual 19 · Calendar**, sections 6 and 7.