Before assigning it a real channel, or every time you touch its instructions, check how your agent actually replies with each agent's **Test** button — with zero effect on your business. The test chat talks to the real agent: the same effective instructions, the same knowledge-base documents that agent has access to (section 6), and the same AI model configured (section 3.1). **Requirements:** Admin or Editor role. 1. In **AI agents**, find the agent you want to test and tap its **Test** button. 2. A side panel opens with a notice explaining how the test works, followed by a message field. 3. Type a question the way a real customer would and send it. 4. Keep chatting as many turns as you need; the test's history stays visible while the panel is open. 5. Close the panel when you're done. **Result:** you see your agent's real reply before a customer does — the same one it would give today in a real conversation, with the same knowledge scope and the same model. > **Warning — Zero effect on your business** > > Testing an agent doesn't create any real conversation: it doesn't show up in the Conversations inbox, it > doesn't generate any lead, and it doesn't count toward your plan's conversation limit. The test's history > lives only on the screen — closing the panel loses it completely, it isn't saved anywhere. The panel > itself carries a notice summarizing all of this so it's clear while you test. > **Note — AI tokens are still consumed** > > Even though it has no effect on your conversations, every question you send in test mode is a real call > to the AI: it consumes tokens from your plan just like a normal conversation, and that usage is logged in > Settings → Billing (Manual 34 · Your agency's billing and usage). > **Note — Limited tools in test mode** > > In the test, the AI can only use search over your knowledge-base documents. The rest of the tools — for > example, the ones from systems you connect via MCP servers (section 6, Manual 26 · Settings and > integrations) — are turned off while testing. > **Note — If your token quota is used up** > > When your plan's monthly AI token quota is used up (Manual 34 · Your agency's billing and usage, section > 5), the test replies with the same honest quota-exhausted message a real conversation would use — never a > technical error.