It shows all of your agency's appointments, with two filters at the top — by **employee** ("All employees") and by **status** ("All statuses") — and a selector to switch between the **List view** and the **Week view**. To the right of that selector, a date navigator ("Today", with ‹ › arrows on the sides) moves the visible range. In the List view, each row of the table is an appointment with these columns: - **Appointment**: the title you (or the AI) gave it and, below in gray, its type (for example, "visit"). - **Employee**: the avatar and name of the person it's assigned to. - **Date and time**: the day and time range of the appointment. - **Status**: a colored chip with one of four values — **Scheduled**, **Completed**, **Cancelled** or **No-show**. - **Source**: **Manual** if someone on your team created it, or **AI** if the agent scheduled it during a conversation. - **Actions**: on appointments still in progress (Scheduled), three icons to change their status — see the detail in section 5. On an already closed appointment (Cancelled, Completed or No-show) there are no further actions available. The **Week view** offers the same information laid out in a weekly grid, useful for seeing each employee's already-booked slots at a glance.